SMS Terms & Conditions

SMS Terms & Conditions – West Wind

By opting into SMS messaging from West Wind Inc, you agree to receive text messages related to internal company operations. These messages may include load assignments, dispatch instructions, schedule updates, safety notifications, billing-related coordination, and other operational communications.

Message frequency may vary.
Message and data rates may apply.

To opt out at any time, reply STOP.
For assistance, reply HELP or contact dispatch at 800-400-9956.

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from West Wind Express Inc, you may receive messages related to the following:

  • Follow-up messages
  • Update messages
  • Update Status
  • Instructions between employees

Example: “Follow-up message: Please call Andy from Services at 708-553-2946 who will assist you in finding a workshop near your current location. Reply STOP to opt out.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 100–150 SMS messages per week related to follow-up messages, updates, status notifications, and internal instructions between employees.

Example:

“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from West Wind Express in the following ways:

  • Verbally, during a conversation
  • By filling out a paper form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.westwindusa.com

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 8- Standard Messaging Disclosures: